Last Updated on November 1, 2006
J2X respects the privacy of all of its users and is committed to protecting such privacy in
("J2X") treatment of your personally identifiable information collected in connection with your
can ask questions and make suggestions about our privacy practices and review and update
your personal information.
practices of companies or websites which are not owned or controlled by J2X.
About The Information We Collect
J2X 's top priority is to provide a highly secure, user-friendly service that helps our Customers
be more productive. To meet these priorities, J2X collects several pieces of personal
information required for user authentication, billing and security, including: credit card number,
billing name and address, e-mail address, password, and phone number for occasional support
and account verification purposes. We collect this information when a customer sets up an
account (trial or paid) and when a customer purchases our services. When a Customer requests
additional information or subscribes to our service we may also ask for additional optional
personal information such as company annual revenue, BlackBerry(r) model(s), wireless carrier,
among other things. The Customer can opt-out of providing this additional information by simply
not supplying it when requested. Customers who have paid for our service can log-in to the "My
Account" section of our websites at any time to change or update their personal information.
Customers can view their My Account profile and make sure that their information has been
How We Use Personal Information
J2X uses the information collected to provide software, services and information to our
Customers. We may use this information when we contact Customers who have expressed an
interest in our Product or Company, and we may use this information to send our 'opt-in'
Customers information about our Company or our marketing partners. Our Customer
information is stored by J2X in secure databases on secure websites.
Separately, those customers who try or subscribe to our service are requested to provide an e-
mail address, first name, last name, phone number and password to register for the service. We
may send trial Customers information about subscribing to the service to which they can also
"Opt-Out." Paid Customers may be contacted via e-mail regarding product updates or
information about the Company and will receive our Customer Newsletter.
Customers can opt out of receiving any information via e-mail by responding to any e-mail
communication with "unsubscribe" or sending an e-mail to email@example.com
Except when we state at the time of collection of information or where any of our Contact
Service Agreement states, we do not share any Customer personal information ("Information")
with any third parties. J2X uses a third party processor to perform the credit card verification,
processing and billing. This third party processor is not allowed to store or use the Information
we gather except for Customer credit verification and billing purposes. This processor is not
permitted to sell or distribute the Information to anyone for any purpose.
The User Name and password is used to secure access for Customers to our servers to
transmit their personal data to and from their wireless handheld device. Individual records may
at times be viewed or accessed only for the purpose of resolving a problem, a support issue, or
suspected violation of any J2X Service Agreement, or if required by law.
To maintain the highest level of service, other information may be collected and analyzed during
a Customer's use of our systems and services including: support requests submitted, data traffic
volumes, customer feedback, overall service usage patterns.
Website Traffic Statistics
J2X tracks visits to its websites and compiles site usage statistics. We use these statistics to
ensure our site meets user expectations. We frequently review domain names and browser
types in these statistics. Names and other personal information are not tied to these web
A cookie is a piece of data stored on the user's computer tied to information about the user.
Usage of a cookie is in no way linked to any personally identifiable information while on our site.
J2X uses session ID cookies during the purchase process and this cookie is terminated once the
user closes the browser and is not permanently stored on the computer.
If users reject the cookie through their web browser settings, they may still use our site, but will
be unable to complete a purchase of our service on our site. These users having problems with
the purchase process should email us at: firstname.lastname@example.org
clicking on a link on one of our partner's sites or their opt-in email newsletter, a "persistent"
cookie will be placed on your computer. Should you then make a purchase on our site, this
cookie will allow us to track the purchase and give the appropriate credit to the Partner who
linked you to our site.
Website Log Files
Like most standard Website servers we use log files. This includes internet protocol (IP)
addresses, browser type, internet service J2X (ISP), referring/exit pages, platform type,
date/time stamp, and number of clicks to analyze trends, administer the site, track user's
movement in the aggregate, and gather broad demographic information for aggregate use. IP
addresses, etc. are not linked to personally identifiable information.
Clear Gifs in E-mails
We may use clear gifs in our HTML-based emails to let us know which emails have been
opened by the recipients. This allows us to gauge the effectiveness of certain communications
and the effectiveness of our marketing campaigns. Customers may opt-out of these emails by
using the Opt-out information contained in each email or sending an e-mail to email@example.com
Special Offers and Updates
We send new customers and trial account users a welcoming email to verify password and user
name. Trial users and customers will occasionally receive information on products, services,
special deals, and a newsletter. Out of respect for the privacy of our Customers we present the
option to not receive these types of communications. Please see the Choice/Opt-out section in
On rare occasions it is necessary to send out a strictly service related announcement. For
instance, if our service is temporarily suspended for maintenance we might send Customers an
email. Generally, Customers may not opt-out of these communications, though they can
deactivate their account. These communications are not promotional in nature.
Though we make every effort to preserve Customer privacy, we may need to disclose personal
information when required by law wherein we have a good-faith belief that such action is
necessary to comply with a current judicial proceeding, a court order or legal process served on
Technology Support and Development Partners
J2X occasionally works with outside technology and development partners. In some instances.
will share a limited amount of personal information with these organizations in cases where there
may be technical issues associated with a particular account. These Technology and
Development Partners will not share, distribute, print, or reference any such Information, unless
required by law. These outside firms will not store your personal information or solicit our
J2X maintains partnerships with firms that sell complimentary products. In order for us to tailor
our services and support to a Customer's preferences and the particular technology they use,
we combine information about the purchases made at our site with similar information from our
complimentary product partners. When a Customer makes a purchase at our website or that on
one of our Complimentary Service Partners, we may collect and share personal and
demographic information with them. We do not share credit card information with these
companies, although they may collect credit card information on their own.
Changing Your Personal Information and Choice/Opt-out Services
If a Customer's personally identifiable information changes (such as zip code, phone, email or
postal address), we provide a way to correct a Customer's personally identifiable information.
Customers may update their personal information in the My Account or similar section of our
Additionally, Customers may request changes regarding their personal information, 'opt-out'
status, or to have their information deleted and account deactivated by sending an email to our
Customer Support at firstname.lastname@example.org
. Furthermore, J2X is not liable for loss of passwords due to
user carelessness. If you lose control over your password, you may lose control over your
personally identifiable information. If you believe your password has been compromised, we
recommend that you immediately change your password.
This Website contains links to other sites. Please be aware that we are not responsible for the
privacy practices of such other sites. We encourage our Customers to be aware when they
leave our site and to read the privacy statements of each and every Website that collects
personally identifiable information. This privacy statement applies solely to information collected
by this www.j2x.ca
website. The linked sites are for the Customer's convenience only and are
accessed at the Customer's risk.
From time-to-time our site requests information from Customers via surveys. Participation in
these surveys is completely voluntary and the Customer therefore has a choice whether or not to
disclose this information. The requested information typically includes contact information (such
as name and e-mail address). Contact information will be used to notify the winners and award
prizes. Survey information will be used for purposes of monitoring or improving the use and
satisfaction of our services.
We take every precaution to protect our Customers' information. When Customers submit
sensitive information, their information is protected both online and off-line.
When our registration/order form asks Customers to enter sensitive information (such as credit
card number), that information is encrypted and is protected with the best encryption software
in the industry - SSL. While on a secure page, such as our order form, the lock icon on the
bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer
becomes locked, as opposed to un-locked, or open, when users are just 'surfing'. To learn
more about SSL, follow this link http://www.geotrust.com/about.htm
While we use SSL encryption to protect sensitive information online, we also do everything in
our power to protect user-information off-line. All of our users' information, not just the sensitive
information mentioned above, is restricted in our offices. The servers that store personally
identifiable information are in a secure environment, behind a locked door in a locked facility. If
users have any questions about the security at our Website, users can send an email to
Notification of Changes
with a link from the www.j2x.ca
homepage, and other places we deem appropriate so our users
are always aware of what information we collect, how we use it, and under what circumstances,
the information was collected.
If, however, we are going to use users' personally identifiable information in a manner different
from that stated at the time of collection we will notify users via email.
Copyright 2006 J2X Technologies Inc.
All Rights Reserved